Service · 03 AUTOMATE
AI that answers customers and runs your back office
We build customer-facing AI assistants trained on your business — your services, prices, policies — and back-office automations that follow up on leads, confirm bookings, and chase invoices. Running 24/7, escalating to a human when it matters.
What we automate
We start with the task that costs you the most hours or leads, prove it works, then expand. No 'AI transformation' decks — working automations.
- Website chat assistants — trained on your content; answers questions and captures leads around the clock
- Lead follow-up — instant, personalized responses to every enquiry, with handover to your team
- Bookings & reminders — appointment scheduling with confirmations and no-show reminders
- Quotes & invoicing — drafting, sending, and payment-chasing workflows
- Internal copilots — assistants over your own documents and data for your staff
- Human escalation — every automation knows when to stop and hand over to a person
Frequently asked questions
Will the AI say wrong things to my customers?
Assistants are constrained to your approved content, tested against tricky questions before launch, and escalate to a human when unsure. You review transcripts and we tune continuously.
Which AI models do you use?
Primarily Anthropic's Claude and OpenAI's GPT APIs, chosen per task for quality and cost. You're never locked to one provider.
What does an AI assistant cost to run?
Typical small-business assistants cost a few dollars to tens of dollars per month in API usage. We set spending caps so costs never surprise you.
Do I need a new website for this?
No — assistants and automations integrate with your existing website, WhatsApp, and tools. If your site needs work, we'll say so, but it's not a requirement.